Frequently Asked Questions (FAQ)

1. What products do you sell?

We specialize in high-quality bed sheets designed for comfort and durability.

2. Do you offer free shipping?

Yes. UK orders enjoy free shipping. For international orders, a flat fee of £10 applies.

3. How long will delivery take?

• UK orders: Usually delivered within 3–5 business days.

• International orders: Typically delivered within 7–14 business days, depending on location and customs.

4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information.

5. What is your return policy?

You may request a return within 14 days of receiving your order, provided the item is unused, unwashed, and in its original packaging. Please see our Return and Refund Policy for details.

6. Do you cover return shipping costs?

• UK customers: Return shipping is free.

• International customers: Return shipping costs are the responsibility of the customer.

7. Can I exchange an item?

Yes, exchanges are available if the product is defective or damaged. Please contact us at shopify@edbrgloballtd.shop.

8. How can I contact customer service?

You can reach us by email at shopify@edbrgloballtd.shop or by phone at +441329232178 during business hours.